Policies & Important Info

Shipping Policy

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Digital downloads

Your files will be available to download once payment is confirmed. 
Digital downloads are not able to be returned or exchanged due to the immediate nature of the downloads. Please do contact me at katemadeit@hotmail.com if you have any problems with your order.

Payment Options

Secure options. I accept Paypal and credit card.

Returns & Exchanges

I gladly accept returns and exchanges.
Contact me within 7 days of delivery and ship items back within 14 days of delivery.
Please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in it’s original condition, the buyer is responsible for any loss in value.

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through katemadeit.com.au.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (phone number for a customs form or details for a custom order, for example), if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:
– as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. 

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US, Australia and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Kate Collins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at katemadeit@hotmail.com.

This privacy policy is subject to change without notice and was last updated on May 21, 2019. If you have any questions feel free to contact me directly at katemadeit@hotmail.com. 

Disclosure Policy

Since this blog and online shop is a source of income and may occasionally incorporate sponsored posts, reviews or testimonials, I pledge the following to you, my readers:

  • I will only choose to promote products/services/businesses that I have, in fact, used and that I feel will be beneficial to you, my readers.
  • You can trust me. I will remain authentic and honest in giving my genuine opinion about a product or service. Whether I am partnering with the service provider and/or receiving payment to do so or not.
  • I will never compromise the truth or my integrity just to make a buck. Any product or service I promote, I use and believe in. 
  • Where I earn an income from a particular blog post/sponsored post/affiliate link, this will be disclosed clearly in the post. 

I will continue to strive to create interesting, useful, and valuable crochet patterns, tutorials and instructions for my readers while maintaining my integrity and honesty.